Introduction

At Cups Cart, customer satisfaction is our top priority. We understand that there may be circumstances where you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. By placing an order on our website, you agree to the terms set forth in this policy.

1. Order Cancellation

1.1 Before Printing You may cancel your order at any time before the printing process begins. To cancel an order, please contact our customer service team immediately at [Customer Service Email] or [Phone Number]. We will process your cancellation request and issue a full refund to your original payment method.

1.2 After Printing Once the printing process has begun, we are unable to cancel the order. At this stage, the product is customized specifically for you, and therefore, the order cannot be reversed or refunded. We encourage you to review your order carefully before confirming it to avoid any inconvenience.

2. Refund Policy

2.1 Eligibility for Refund Refunds will only be considered in the case of receiving a damaged or defective product. To be eligible for a refund, you must provide proof of damage at the time of opening the package. This includes photos or videos clearly showing the damage to the product and the condition of the packaging.

2.2 Proof of Damage To submit a claim for a refund due to a damaged product, please follow these steps:

• Take clear photos or videos of the damaged product as soon as you notice the issue.
• Ensure that the photos or videos show the product in its original packaging.
• Contact our customer service team at help@cupscart.com with your order number, a description of the damage, and the supporting evidence (photos/videos).
• Our team will review your submission and contact you within 2-3 business days to discuss the next steps.

2.3 Non-Refundable Situations Please note that the following situations are not eligible for refunds:

• Change of mind after the product has been printed.
• Incorrect information provided during the ordering process (e.g., wrong name, wrong design).
• Minor imperfections in the printing that do not affect the overall functionality or appearance of the product.
• Failure to provide proof of damage upon opening the package.

3. Process for Approved Refunds

3.1 Refund Method If your refund request is approved, we will issue a refund to your original payment method. Please allow [X] business days for the refund to be processed and reflected in your account.

3.2 Exchange Option In some cases, we may offer you the option to exchange the damaged product for a new one instead of a refund. This will be discussed with you upon reviewing your claim.

4. Contact Us

If you have any questions or concerns regarding this Cancellation and Refund Policy, please do not hesitate to contact us. Our customer service team is here to assist you: help@cupscart.com