Introduction

At Cups Cart, we strive to ensure that your orders are processed efficiently and delivered promptly. This Shipping and Delivery Policy outlines our shipping procedures, delivery timeframes, and related terms. By placing an order on our website, you agree to the terms detailed below.

1. Processing Time

1.1 Order Confirmation Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review this information carefully and contact us immediately at help@cupscart.com if any details are incorrect.

1.2 Production Time For personalized and custom-printed items, please allow 2 business days for your order to be printed and prepared for shipping. Production times may vary depending on the complexity of the design and the volume of orders. We appreciate your patience during this process.

2. Shipping Options

2.1 Shipping Methods We offer a variety of shipping options to meet your needs, including standard and expedited shipping. The available shipping methods, estimated delivery times, and costs will be displayed at checkout based on your shipping address.

2.2 Shipping Rates Shipping rates are calculated based on the weight, dimensions of the package, and the destination. Any applicable shipping charges will be added to your total at checkout.

2.3 Free Shipping We offer free standard shipping on orders. This offer is applicable to orders shipped within India. Please note that free shipping may not apply to bulk or corporate orders.

3. Delivery Timeframes

3.1 Estimated Delivery Time Estimated delivery times are provided at checkout and may vary depending on your location and the shipping method selected. Standard delivery typically takes 6 to 9 business days after the order is shipped, while expedited shipping options may be faster.

3.2 Delayed Deliveries While we strive to meet the estimated delivery times, please note that delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. We are not responsible for such delays but will do our best to assist you if your delivery is delayed.

4. International Shipping

4.1 Availability We offer international shipping to select countries. Please check the list of available countries at checkout. If your country is not listed, please contact our customer service team to discuss possible shipping options.

4.2 Customs and Duties International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These fees are not included in the shipping charges and may vary by country. Please contact your local customs office for more information on potential charges.

5. Tracking Your Order

5.1 Tracking Information Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order. You can use this information to monitor the status of your delivery.

5.2 Lost or Stolen Packages If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier first to check for any issues. If the carrier is unable to locate the package, please reach out to our customer service team for further assistance.

6. Package Damage

6.1 Inspecting Your Package Please inspect your package upon delivery. If you notice any visible damage to the packaging, take photos and document the condition before opening the package.

6.2 Reporting Damage If the product inside is damaged, please refer to our [Cancellation and Refund Policy] for instructions on submitting a claim. Be sure to retain all packaging materials and provide proof of damage to facilitate the claim process.

7. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please don’t hesitate to contact us. Our customer service team is here to assist you: help@cupscart.com